Customers expect access to information, products, and services how and when they want. This means allowing them to transition seamlessly from self-service to assisted service channels—and providing them with the ability to find answers quickly from company knowledge and social communities. We have the solutions and services that can help you leverage the voice of the customer in digital channels to diagnose and remediate critical issues in real time, thereby increasing revenue, reducing operational costs, and enhancing customer loyalty.
EMPLOYEE & CUSTOMER COMMUNITIES
The solution features a complete set of social applications, connects to popular consumer social networks, and integrates with mission-critical enterprise software. It can help your organization make better business decisions based on social data in order to save money while saving your customers and employees time with social self-service through peer-to-peer support forums and online FAQs. It also helps deflect support calls by helping your customers find solutions with online resources such as discussion forums, product documentation, and how-to videos.
ONLINE COMMUNITIES & FORUMS
Deliver better products faster by sourcing new ideas from customers, partners, and potential buyers. The solution helps you gain valuable insight for achieving business objectives for social customer service, digital marketing, and employee engagement.
The growing importance of social collaboration has made online communities a critical forum for delivering social customer service, driving social commerce, and deepening customer relationships. Our solution offers an online community software designed to help elevate customer and employee experiences.
Our online community solutions include a complete wiki application for facilitating the creation of user-generated content. Wikis include a rich text editor along with support for common wiki markup to enable non-technical users to contribute to wiki content. You’ll also find support for version control within the wiki so you can see changes that are made between revisions. Wikis also support embedding of multiple content types such as photos, videos and other files.
The solution also offers a multi-user blogging platform designed to allow you to support a single blog or thousands of blogs. Blogs provide a powerful content publishing tool that enables your customers to subscribe and receive updates that you publish along with commenting, reviewing and giving ratings. It includes drafts, videos and attachments, RSS, commenting, ratings, multi-author blogging, ghost blogging, SEO controls and many more common blogging capabilities.
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